Technical Support Package

Support Contracts

System on Module
Why make your own when you can buy an off-shelf solutions? Learn more »

Rapid Development Kits
PHYTEC Rapid Development Kits provide a platform to accelerate embedded designs. Learn more »

CAN
Our CAN products provide a wide variety of industrial networking solutions.
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SOM Advantage
Shorten time-to-market, reduce development costs, and avoid substantial design risks. Learn more »

Customer Testimonials
Read what some of our customers have to say.
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PHYTEC backs up our Rapid Development Kits with a Start-Up Guarantee.  We invite you to make use of our free Technical Support concerning installation and setup of QuickStart demos until any kit start-up problem you might encounter is resolved. For more in-depth questions, we offer technical support packages for purchase. PHYTEC support contracts are available exclusively to OEM customers for integration of PHYTEC SOMs into their end applications. Please contact our sales team at sales@phytec.com to discuss the appropriate support option if professional support beyond installation and setup is required.

Purchase Support Contract

Support contracts can be purchased in 1 hour units with an initial minimum quantity order of 4 hours to be delivered within 12 months.

Support Contract Terms and Conditions

Contracted technical support is intended in order to resolve – via phone or email - technical issues involving use of PHYTEC products in customers's target application. PHYTEC endeavors to provide customers timely and accessible expert assistance as follows:

  • Technical support will be provided to the main technical contact person from your company. Additional users may be added as required.
  • Phone support is a premium service. It is charged per use at a minimum of one half (½) hour, and additional fifteen (15) minute increments thereafter, at the discretion of PHYTEC.
  • Email support is charged per use at a minimum of fifteen (15) minutes, and additional fifteen (15) minute increments thereafter, at the discretion of PHYTEC.
  • PHYTEC offers no guarantee that we will be able to fix any particular issue, however we will make our best efforts to do so in the time allowed. Engineers will be assigned based on required skills.
  • When a single support case or incident is expected to use over four (4) hours, or has used four hours, we will notify you for approval to proceed or continue. The customer gives unconditional permission to PHYTEC to use up to four hours for any given case without prior approval.
  • Customers can use the allotted time for hardware and / or software technical assistance.
  • Technical support will be available by phone during our normal 8 AM to 4 PM Pacific Time business hours.
  • PHYTEC guarantees that we will start working on your case the same business day whenever feasible. However, due to the nature of support cases, we cannot guarantee a time to resolution.
  • PHYTEC assumes no liability whatsoever for proposed resolutions or fixes.
  • Support contracts expire 12 months from date of purchase. After expiration, unused support hours will not be refunded.
  • PHYTEC will provide a log outlining use of service hours after every four hours of use.
  • PHYTEC technical support contracts do not provide technical support for in-depth software development using development tools provided by PHYTEC software partners.

Ordering

Please contact our sales team at sales@phytec.com to purchase a technical support contract.